Work With Us

Job TitleRelief Worker – multiple posts
Job Purpose:To provide operational and guest support as part of a unique & holistic accommodation-based service for destitute asylum seekers
Salary£18,200 per annum (pro-rata based on hours worked)
Responsible toService Manager
Hours per WeekWill vary
Annual Leave Entitlement33 Days inc Public Holidays (pro rata basis)
 SafeguardingThe successful candidate will be required to complete Disclosure Scotland checks as appropriate to the role
Closing dateApplications will be reviewed on a rolling basis

About Us

Glasgow Night Shelter (SCO47169) has provided somewhere safe and warm for destitute asylum seekers to stay overnight, 365 nights a year, since 2011. We’ll be around as long as we’re needed, but we speak out for an end to destitution.

It’s an exciting time for the Glasgow Night Shelter, and we are looking to build our team to get ready to deliver Scotland’s first 24-hour holistic accommodation service for destitute asylum seekers.

In partnership with other refugee and homelessness organisations, we are embarking on a major project not only to transform our own service but to change the way the needs of homeless asylum seekers are met. With support from a range of funders, we will pilot new types of accommodation and ensure that the experiences of asylum seekers in Scotland are what guide practice.

About You

We need dynamic, creative and reliable team members to provide the best possible service. You’ll show compassion and empathy, with some experience of working with people affected by homelessness and, although it’s not essential, an understanding of the experiences of those affected by the asylum process in the UK would be really helpful.

We’re looking for people who know how to safely maintain boundaries but who get stuck in to their workload. We want to hear from people who work in a person-centred way and focus on maximising personal choice. We are keen on creative thinking, new ideas and what life has taught you, as well as professional experience.

There will be a range of shifts and hours available and these roles may also suit social care and social work students who want to gain some practical experience during your studies.

If this sounds like something you want to be involved in from the very start, please send a CV and covering letter setting out why you want to be part of this exciting new project and what we’ll gain from working with you

Key Areas of Responsibility:                                                             

  • To promote choice, well-being and the safeguarding of guests, in direct engagement and through the operation of the accommodation itself                                
  • To provide practical assistance and signposting for people as required, whilst encouraging personal responsibility and maximising personal choice         
  • To enable guests to make informed decisions about their lives                               
  • To promote effective communication among colleagues
  • To be committed to promoting a safe working environment for your colleagues and guests
  • To actively take responsibility for assessing, recording, reporting and managing risks and incidents within the building and the whole working environment                 
  • To record and report information in accordance with operational guidelines                    
  • To promote, monitor and maintain health, safety and security within the working environment
  • Other duties as required by the Service Manager                                                    



  • Flexibility to work a range of shifts across a 24-hour, 7 day a week pattern.
  • Experience of working directly with people who have experienced homelessness and/or mental ill health
  • Effective team worker and ability to show leadership, make and own decisions, and take responsibility for your own actions
  • Ability to relate to and communicate well with people from a diverse range of backgrounds, including those who have experienced trauma and crisis
  • Self-motivated and able to work on own initiative
  • Skills to safely handle difficult situations
  • Sound values, including compassion and empathy, and an awareness of stigma and discrimination experienced by asylum seekers and people who are homeless
  • Demonstrable understanding of professional boundaries and how they relate to safeguarding and wider best practice
  • Commitment to anti-racist and human rights-based practice
  • Basic admin skills, including use of email, word and excel.


  • Professional experience of tackling the issues faced by destitute asylum seekers in Glasgow
  • Knowledge of a language in addition to English, particularly Arabic and Farsi
  • Experience of supporting/mentoring volunteers
  • Experience of working in a residential social care/homelessness setting
  • Experience of using GSuite
  • First aid and/or fire warden certificate

%d bloggers like this: